Yelp reviews, despite their limitations, allow consumers to hold a mirror to the health-care system. And some health-care systems are responding to the Yelpification of health care by publicly posting patient-generated reviews of doctors and star ratings based on patient satisfaction surveys. Medicare’s Hospital Compare has adapted by incorporating open-ended survey questions to elicit patient comments about their experience.
Expensive calculations to measure a doctor’s value will fall short unless patient voices are part of the equation. Patients are not bystanders to their own health.
David Sandman, New York
The writer is president and chief executive of the New York State Health Foundation.