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Vester Flanagan was often well-liked at first, and older colleagues tried to guide him at jobs, co-workers said.
The 22-page suicide note praised the Columbine and Virginia Tech gunmen.
Army investigation cites lax standards and troubling conduct leading up to the 2012 massacre.
Even the transit agency’s fiercest supporters want answers about why it’s not following its own procedures.
NTSB officials interviewed more than a dozen Metro officials as part of their investigation into the fatal Jan. 12 smoke incident, but former General Manager Richard Sarles wasn’t among them.
Coordination stalled within Metro, and between the transit agency and fire-rescue workers, the NTSB finds.
He pleaded for permission to back out of the smoky tunnel during the Jan. 12 incident that left one woman dead.
The NTSB will release records, reports and transcripts related to the Jan. 12 calamity at L’Enfant Plaza.