How Uber’s investigations unit works to limit the company’s liability
Armed with little more than phone headsets and GPS ride data, a team of less than 100 workers is tasked with managing some of the worst incidents that happen in Uber rides.
But when they make a determination, Special Investigations Unit staffers are forbidden from routing allegations to police or advising victims to seek outside legal counsel. Instead, they’re coached by Uber to act in the company’s interest ahead of passenger safety, according to 20 current and former investigators.
“A lot of investigators can remember one or two or five different times where they made the recommendation that enough allegations have come in that this person should not be on Uber anymore, and a manager overturned it for one reason or another,” says technology reporter Greg Bensinger.
- When rides go wrong: How Uber’s investigations unit works to limit the company’s liability
- ‘Investigators are there first to protect Uber.’ One worker shares her experience in a call center.
- Sen. Blumenthal assails how Uber and Lyft deal with driver misconduct following Post report
‘This is another data point of him fitting into Trump’s desires to spark investigations’
Attorney General William Barr has held private meetings overseas with foreign intelligence officials, seeking their help with a Justice Department investigation of special counsel Robert Mueller’s probe of the 2016 election.
“What we’re learning now is that Bill Barr has personally inserted himself into this,” says national security reporter Matt Zapotsky. “He is taking trips abroad to press his foreign counterparts to help investigate the investigators.”
Barr’s active role underscores the degree to which a nearly three-year-old election still consumes significant resources and attention inside the federal government. His personal involvement may also provide fuel for those pursuing impeachment, as the administration uses executive branch powers to augment investigations aimed at the president’s adversaries.
“We need foreign countries’ help with investigations sometimes,” Zapotsky says. “But there’s a process that works on a much lower level to make sure that happens. The attorney general personally going over and getting involved is pretty weird.”
- Barr personally asked foreign officials to aid inquiry into CIA, FBI activities in 2016
- Democrats’ worst fears about William Barr are proving correct
- State Dept. intensifies email probe of Hillary Clinton’s former aides
The great American soprano, Jessye Norman
“Jessye Norman truly had the presence of a diva,” says music critic Anne Midgette. “She had this incredibly beautiful face, and she could open her mouth and just unleash floods of sound.”
The Grammy-winning soprano was a towering figure on the operatic stage. She died Monday at 74, after decades as a pioneering African American musician onstage.
Sean Sullivan tracks how Democratic presidential candidates are responding to the impeachment inquiry. Wesley Lowery unpacks the argument for reparations. And Anna Fifield explains how pork prices are overshadowing China’s national day celebrations.
Monday, September 30, 2019
John Hudson examines the U.S. relationship with Saudi Arabia, one year after Jamal Khashoggi’s murder. Nick Miroff on an interview with DHS’s isolated acting chief. And Mike Ruane with a newly discovered audio recording of the D-Day invasion.
Wednesday, October 2, 2019