But we’re not the evil force that you’re thinking of. We don’t get to argue the processes and procedures. I might not agree with every rule and policy, but I don’t get to make that call. We’re professionals, and we’re going to do our jobs — despite high stress and low pay.
Many vacation travelers who come through my security lines haven’t been to an airport for 20 years. All they see is the negative on TV, and they’ve got an expectation of an unpleasant experience. Then they get here and say, “That wasn’t bad at all!” The majority of people come through here and say “thank you” and “atta boy.”
The public would also be surprised to know how thorough we are and how much we catch: guns, knives, weapons. A couple of times they’ve had to evacuate the terminals and bring the bomb squad in to investigate. Some passengers still don’t realize you can’t take a knife into an airport. The pocket knife someone gave them 30 years ago — we have to say we can’t allow them to proceed with that knife.
Every day is something new. You name it, I’ve seen it. I’ve seen antique weapons. A passenger can bring an item to security that no one has ever seen before. There’s no guidance for that. You can’t go through a book and find the page that says how to deal with this.
It’s not easy. People come into the airport and say, “My flight’s leaving in five minutes.” We’re “encouraged” to do things to take short cuts. We’re told to hurry up and get a long line of people through security; often times, we can’t get a break until we get through that line.
And the public would be surprised by how poorly we’re treated. In a 2015 ranking of the best places to work in government, based on employee responses, the TSA took 313th place out of 320. (This was actually up very slightly from the year before.) Morale is rock bottom. We’re some of the lowest paid federal workers with some of the highest injury rates, and our work is very stressful. As part of my job, I regularly meet new hires. On average, one person per new hire class is gone before they even get on the floor — less than two months after they start training. We have no outside protections. A TSA worker was fired for being pregnant — we fought that case. (She was eventually reinstated.) We don’t have any protections or any rights whatsoever.
But we take pride in what we do. And a lot of passengers seem to appreciate our work. Once, a huge group of Girl Scouts came through security; they were maybe 10 years old. Their leader counted to three, and they all yelled out “THANK YOU FOR KEEPING US SAFE.” And it was the most beautiful, touching thing. One of those is worth a thousand of the other people who don’t treat us like that.