“Sorry, something went wrong. Try again in a few seconds.” That’s the response that Google smart speaker users around the world heard for most of Wednesday when they asked their devices to play music, get the weather or even respond to its “Hey, Google” prompt.
Google said in a statement that it has fixed a problem affecting both its Home smart speakers and Chromecast, the plug-in video-casting dongle for televisions. An update to address the issue should be rolling out to all users over the next six hours, the company said Wednesday evening.
“We are really sorry for the inconvenience and are taking steps to prevent this issue from happening in the future,” Google said in the statement.
Devices affected by the problem lost their normal functions. The option to stream video to the Chromecast had disappeared from apps including Netflix and YouTube, according to customer reports. In the case of the Google Home and Google Home Mini, the devices seemed to be responding — but only to apologize for not being able to do anything.