In 2018, Alex Mashinsky held a dinner at an upscale restaurant in New York. The entrepreneur’s goal was to attract “whales” — crypto-speak for large-scale currency holders who can move markets — to invest in a nascent entity he’d created called Celsius Network.
“It was incredible to watch — everyone in the room was enthralled,” said the guest. “The whales were excited and ready to write checks. Even people who might have been skeptical were on board.”
Four years later, Mashinsky’s project is undergoing a dramatic fall. Over the past nine days, Celsius has stopped all of its estimated 500,000 users from withdrawing their money because of “extreme market conditions,” with no word on when it will be available again. As much as $8 billion in deposits is frozen.
Celsius’s challenges are a microcosm of a pandemic-era crypto-boom that after 18 months appears to be coming to an end — though how painfully or permanently is a matter of intense debate. The cryptocurrency world is waiting anxiously to see whether Celsius will seek to restructure and eventually unfreeze assets, or declare bankruptcy and leave depositors in the cold. Even close watchers say they don’t know which resolution is likely because, with little federal oversight of crypto and no requirement for transparent reporting, information about the unregulated private company is scarce.
In the absence of federal action, regulators from at least five states have stepped in to examine Celsius’s operations. The securities officials — from Texas, New Jersey, Alabama, Kentucky and Washington — began last week working with Celsius’s lawyers, who are said to be cooperating, to determine how the company conducts business and where its money might be.
Alabama and New Jersey haven’t allowed Celsius to take deposits in those states since last fall, calling its interest-bearing accounts unregistered securities. The most recent events have only intensified concerns, said Joseph Borg, Alabama’s securities commissioner. “We have opened up a new phase of the review,” Borg told The Washington Post. “Because this now affects everybody across the board.”
An email request for comment from Celsius was not returned, nor did Mashinsky immediately respond to a request for comment. An automated response from Celsius directed reporters to the company’s social media accounts. On Sunday night, the company issued a blog post that read in part: “We want our community to know that our objective continues to be stabilizing our liquidity and operations. This process will take time.”
As with many crypto companies in recent months, Celsius’s story is one of a climb from the ashes before a potentially sharp descent.
As the crypto market was undergoing a depression in 2018 that saw bitcoin lose three-quarters of its value, Mashinsky traveled the globe to whip up interest in his new digital bank. At blockchain conferences and events in dozens of cities, he pressed the flesh — meeting whales, cajoling influencers and generally creating a media storm, an old-fashioned marketing triumph in a newfangled digital world.
Viral moments seemed to follow. Mashinsky became a crypto-community celebrity when a panel he participated in with the economist and crypto-skeptic Nouriel Roubini at the 2018 Milken Conference in Beverly Hills became a gloves-off verbal slugfest. Suddenly everyday people who had never heard of Celsius or thought about putting their money in a crypto bank were aware of this wry 50-something contrarian.
He made the case to Wall Street that he could offer much higher yields without the bureaucratic costs and profit-taking of traditional banks, and he also marketed those yields — which could reach between 20 and 30 percent — to depositors.
The pitch could often be ideological: A 2019 deck for investors argued that “the decentralized digital economy needs next generation financial tools and a system that will work for the benefit of the community,” while his communications to customers stressed his disdain for conventional banks. He also cited his experience in other cutting-edge technologies — for instance, he was among the inventors of the tech that allows internet phone calls, though some critics have questioned the significance of his role.
Still, business was slow. The company’s own CEL token, launched in the fall of 2018 to help facilitate transactions, ended 2019 at just 14 cents — only the slightest improvement from the 10 cents it was worth the previous spring.
The company struggled enough that at one point its offices were moved from Midtown Manhattan to Mashinsky’s home in the city.
Then came the pandemic. Mashinsky and co-founder and chief technology officer Nuke Goldstein — an engineer prone to grand statements like “We are disrupting giants” — found a growing audience for their vision.
Mashinsky held frequent “Ask Mashinsky Anything” online sessions, posted regularly on Twitter and released YouTube videos explaining how the company was able to generate such rich yields with little risk — building an intimate relationship with a broadening fan base in a world often driven by faceless computer code.
In these videos he often came across as plain-spoken but forceful, arguing that viewers were falling into a traditionalist mind-set when questioning the company’s model. “There’s a lot of confusion about where yield comes from,” Mashinsky, who came to be known to followers as “The Machine,” said in one. “And we keep going back and comparing apples and oranges.”
His signature T-shirt read, “Banks are not your friends,” and the populist message resonated. Depositor money began flowing in by the billions.
“I quickly fell in love with the idea of never having to sell my bitcoin, never having to worry about timing market tops, and turning my family’s bitcoin into passive income,” one Celsius depositor, who asked that only his first name, Joseph, be used to protect his identity online, said in an electronic message to The Post.
Joseph, a father of two, said it was Mashinsky’s online question-and-answer sessions that helped persuade him to put the majority of his crypto holdings in Celsius.
The CEL token, whose value was just 42 cents in August 2020, finished the year at more than $5.50. It would go up a further $2 by May 2021. The company hired hundreds of people and moved its headquarters to Hoboken, N.J., in addition to offices in Britain, Serbia and Israel.
Social media cheered the rise. A Celsius YouTube channel attracted 70,000 subscribers. “Celsius has totally changed my life. From working welding on my knees in a shipyard to being free of work and thinking how I can help people,” wrote a user named Chris Wood.
Another, Ralph Galasso, enthused: “Amazing quality ! best company in crypto !!!! Love Celsius!”
The company even began selling “The Machine” T-shirts.
But problems were brewing.
In September, regulators from Texas, New Jersey and Alabama initiated cease-and-desist proceedings, seeking to stop Celsius from accepting depositor accounts. New Jersey stopped deposits right away; Alabama and Texas gave the company a window before eventually blocking them. The regulators said the accounts were unregistered securities. Celsius denied the claim.
Skeptics also raised questions about where Celsius was putting depositors’ money to produce such yields — and whether it was embodying a crypto culture that promises wealth too shiny to resist but, in the end, also too good to be true.
“I think one of the biggest problems Celsius has always had is we don’t really know where any of their positions are,” said Cory Klippsten, a crypto-industry veteran who has been a longtime Celsius critic.
As a private unregulated company, Celsius does not come under any requirement for disclosure. Mashinsky has said the company is simply lending the crypto to investors willing to pay a premium for it. Critics including Klippsten say it has more likely been taking risky bets with that cash in a host of volatile coins and funds.
That can work, they say, when a bull market keeps the company’s own returns high and depositors’ demand for cash low. But when the market crashes, as it has over the past month, the value of Celsius’s holdings plummet at the same time that a lot of people want their money out.
“They engaged in risky strategies for generating yield on their depositors’ funds — riskier than their competitors,” Laura Shin, a crypto journalist and podcaster who wrote the book “The Cryptopians,” about the field’s pioneers, said in a message to The Post. “This is one of the big reasons they likely could not meet redemptions.”
One problem she and others have pointed to is Celsius “staking eth” — in simple terms, putting digital money on the ethereum blockchain for a fixed time in return for a fee paid to the person who is lending their crypto. The problem is that the money can be untouchable for many months — not good when customers are demanding it.
Celsius also invested in a crypto platform called BadgerDao, which in December was revealed to have been hacked to the tune of $120 million. A blockchain analysis by the site CryptoBriefing traced $51 million of the missing money to an account that has been linked to other Celsius transactions, suggesting that the company took a major hit in the hack.
The identities of Celsius’s borrowers are also unknown, said Mike Burgersburg, the online alias of one of the leading critics and chroniclers of Celsius, who has been writing a series of investigative posts under the Substack name Dirty Bubble Media. Burgersburg has done extensive work trying to track down entities that have borrowed from Celsius, but he says he has found few that admit to doing so. That makes it unclear what their terms were and how easy it might be for Celsius to collect the debts in a liquidity crunch.
The company has fallen in the eyes of a number of the faithful. After Mashinsky tweeted a stay-strong message last week (“@CelsiusNetwork team is working non-stop. … To see you come together is a clear sign our community is the strongest in the world”), one user replied angrily. “Please allow us to withdraw OUR funds,” wrote @TzannakosPat. “People have their life savings on Celsius. The community is strong and together we should demand and [sic] formal investigation. You can’t just take peoples money and coins.”
That frustration was felt by Alex, a Celsius customer in Maryland who asked not to be fully identified to protect himself online. He has about $20,000 in his account now, he said, money he was counting on to help support his son. “I’m feeling pretty bad to be honest,” he said.
Bitboy Crypto, the pseudonym of a prominent crypto influencer named Ben Armstrong, who has nearly 900,000 followers on Twitter, had long advocated Celsius to his followers. But after the freeze, he changed his tune.
“We were lied to about the safety of our funds by Alex @Mashinsky,” he tweeted Saturday as he offered suggestions for legal action — in turn prompting some to blame him for cheerleading for Celsius for so long.
Yet many of Mashinsky’s adherents have refused to give up. They see the freeze not as a sign of malfeasance but as one more piece of evidence that traditional finance wants to destroy crypto and will stop at nothing to realize its aim.
“Everyone take a look. If this is true, it’s a coordinated attack to take Celsius out. My anger is not at Alex & Celsius but at the short sellers. Spread the word!!!” said a user with the handle @evanrodts, referring to a theory that the company has been victimized by those betting on its failure.
“I have all my savings in Celsius because I trust your company,” noted the Celsius advocate @MichalMike18. “Please pull through.”
Burgersburg said many of these messages weren’t just financial denialism — they were the sincere emotions of people who had come to believe deeply in Mashinsky.
“Talking to a lot of people who invested in this company, a lot of the reason they did that is him,” he said. “They have this strong impression of Alex as a successful businessman who came up with this great idea. And they don’t want to let go of that.”
That was vividly on display from some users this weekend. For all the challenges, Joseph, the Celsius customer, said he remained “hopeful and positive” in his outlook on the company.
“Alex personally has answered several of my questions directly in the various AMAs that he does,” he said, referring to Mashinsky’s question-and-answer sessions. “Should I trust him to do what’s right, or should I continue to trust that my bank won’t?”