Amtrak also suspended change fees on all existing and new reservations for tickets purchased before April 30 to accommodate concerned travelers even though there are no coronavirus-related travel restrictions on the carrier.
“We understand you may have concerns, and as a valued customer we will waive change fees on all existing or new reservations made before April 30, 2020,” Amtrak said in a statement earlier this week. “We will continue to monitor the coronavirus situation closely and adjust this policy as necessary.”
Passengers who need to change a reservation can go to Modify Trip on Amtrak.com or the Amtrak app. Though the carrier is waiving change fees, if there is a fare difference to book a new trip, passengers should expect to pay it.
Amtrak, like other transportation systems across the country, said it also is stepping up cleaning to combat the potential spread of the virus. New sanitary protocols include more frequent — in some cases hourly — cleaning of trains and stations, the company said. Amtrak crews are wiping handrails, doorknobs, handles and surfaces, and the company is making hand sanitizer and disinfectant wipes available to passengers and workers aboard trains and in stations.
The daily nonstop Acela service — D.C. bound in the morning and New York bound in the afternoon — is a fraction of Amtrak’s 300 trains nationwide. The regular Acela service, with stops along the route, is not affected.