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The Future of Work with Aparna Bawa, Adam Grant & Susan Lund

Zoom COO Aparna Bawa, professor Adam Grant & McKinsey Global Institute partner Susan Lund join Washington Post Live (Video: The Washington Post)
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With vaccines starting to roll out, many companies have started to plan for some form of return to office life. Remote work arrangements are also predicted to become permanent over the long haul.

Join Washington Post economics correspondent Heather Long on Tuesday, Jan. 26 at 11:00 a.m. ET, for a conversation with Aparna Bawa, chief operating officer of Zoom, about how the video conferencing platform has changed how we collaborate and communicate in a rapidly changing workplace. We will also talk to leading thinkers about how the structure and culture of work could continue to evolve in the future.

Click here for a full transcript.


Zoom went from 10 million meeting participants in Dec. 2019 to over 300 million meeting participants by April 2020. COO Aparna Bawa shared how the company adapted to the seismic growth in such short time. (Video: Washington Post Live)
Zoom COO Aparna Bawa says she thinks we’ll see more hybrid work models post-pandemic. “The future for work in my mind has forever changed. It has opened up possibility. We have realized that our employees are very productive when given choice, when given some sort of a hybrid model.” (Video: Washington Post Live)
Women have been disproportionately affected economically by the pandemic. McKinsey Global Institute’s Susan Lund says working from home has been a “mixed bag” for working moms. “Because schools have been closed for most people, trying to do online education and be the teacher, the professional, as well as running the household has been really a challenge, and I think this is why we’ve seen lower workforce participation.” (Video: Washington Post Live)
McKinsey Global Institute’s Susan Lund says she thinks we’ll see more offices redesign their space post-pandemic to make the environment more collaborative. “I think we’re going to see an acceleration towards this trend of more collaborative spaces…I think that it will be sort of a continuation of the trend that we saw towards hoteling and more flex-space offices.” (Video: Washington Post Live)
Adam Grant, professor at the Wharton School of the University of Pennsylvania, says productivity has improved as millions of individuals work from home. “People have only gotten better at coordinating and collaborating and getting things done independently.” (Video: Washington Post Live)


Aparna Bawa, Chief Operating Officer, Zoom

Aparna brings to Zoom an expertise in building operations and infrastructure for rapidly growing technology companies. She serves as our Chief Operating Officer. Prior to this, she was our Chief Legal Officer. Most recently before Zoom, she was SVP, General Counsel for Magento Commerce, which was acquired by Adobe in 2018. Prior to Magento, Aparna was the VP, General Counsel for Nimble Storage (NYSE: NMBL); she was instrumental in Nimble’s initial public offering in 2013. Later, she led Nimble’s sale to Hewlett Packard Enterprise in 2017. Previously, Aparna led the legal and corporate development functions for Inphi Corp (NYSE: IPHI). Bawa began her career as a corporate and securities attorney for Wilson Sonsini Goodrich & Rosati. She was also an investment banker at Lehman Brothers and Deutsche Bank, where she executed multiple IPO and M&A transactions for technology clients.

Adam Grant, Professor, The Wharton School of the University of Pennsylvania

Adam Grant is an organizational psychologist at Wharton, where he has been the top-rated professor for seven straight years. He is the #1 New York Times bestselling author of four books that have sold millions of copies and been translated into 35 languages: Give and Take, Originals, Option B, and Power Moves; have been recognized as among the year’s best by Amazon, the Financial Times, Harvard Business Review, and the Wall Street Journal; and have been praised by J.J. Abrams, Richard Branson, Bill and Melinda Gates, Malcolm Gladwell, and Malala Yousafzai.

Grant’s TED talks have been viewed more than 20 million times, and he hosts the chart-topping TED podcast WorkLife with Adam Grant. He has been recognized as one of the world’s 10 most influential management thinkers, Fortune’s 40 under 40, Oprah’s Super Soul 100, and a World Economic Forum Young Global Leader, and received distinguished scientific achievement awards from the American Psychological Association and the National Science Foundation. Grant writes for the New York Times on work and psychology. He received his B.A. from Harvard and his Ph.D. from the University of Michigan, and he is a former Junior Olympic springboard diver. He lives in Philadelphia with his wife Allison and their three children.

Susan Lund, Partner, McKinsey Global Institute

Susan Lund is a partner of McKinsey & Company and a leader of the McKinsey Global Institute. As a PhD economist, her research focuses on globalization and trade, and the impact of technology on work and workers. She is also a leader of McKinsey’s team modeling the impact of covid-19 on economic growth. Her most recent research explores how global value chains and trade flow are evolving, and on how digital flows are transforming globalization and creating new winners and losers. Dr. Lund has an active travel schedule discussing research findings with CEOs and other executives at global Fortune 500 companies and she is a frequent speaker at global conferences. She has authored numerous articles in leading business publications, including Harvard Business Review, The Financial Times, The Wall Street Journal, The Washington Post, and Foreign Affairs.

Susan is on the Economic Advisory Board of the International Financial Corporation; a Board Director of the National Association of Business Economics; and a member of the Center for Global Development Study Group on Technology and Development Prospects.

Susan holds a Ph.D. in applied economics from Stanford University and a B.A. in economics from Northwestern University. She has lived and worked in Africa and Asia and currently resides in Washington, DC.

Content from Dell Technologies

This content was produced and paid for by a Washington Post Live event sponsor. The Washington Post newsroom was not involved in the production of this content.

Join senior vice president of Dell Technologies, Kristi Hummel as she shares how Dell Technologies has used their decade long experience with remote working as a way to show resilience as we look towards the future of work. (Video: Washington Post Live)

Building a Resilient Business through Remote Work

Join senior vice president of Dell Technologies, Kristi Hummel as she shares how Dell Technologies has used their decade long experience with remote working as a way to show resilience as we look towards the future of work.

Kristi Hummel, Senior Vice President, Human Resources, Dell Technologies

Kristi Hummel is a Senior Vice President of Human Resources at Dell Technologies and currently leads the Talent and Culture Center of Excellence. She previously led a global team of HR Business Partners driving strategy for Dell’s Services & Digital organizations, the Marketing organization and the Chief Customer Office. With over 20 years in Human Resources, Kristi’s varied leadership experiences include serving as Chief Human Resources Officer of a joint venture as well several M&A integrations where she was able to share her talents as an innovative thought leader in compensation and benefit design, talent and retention strategies, and performance management programs. Kristi holds a Bachelor of Business Administration & Management and a Master of Business Administration from Babson College in in Wellesley, Massachusetts.

Interviewed by Jeanne Meserve, Journalist, CTV News

Jeanne Meserve is a homeland security expert and analyst, moderator, and award-winning journalist. She is currently a Security Expert for Canada’s CTV News. While a correspondent and anchor at CNN and ABC Jeanne earned her profession’s highest honors, including two Emmys and an Edward R. Murrow Award. She also contributed to two CNN Peabody Awards.

Jeanne is a member of the Homeland Security Experts Group and the Transatlantic Commission on Election Integrity, and serves on the board of the non-profit Space Foundation.

She moderates discussions on topics ranging from technology and security, to medicine and the environment. Clients include AtlanticLIVE, the Munich Security Conference, the Aspen Security Forum, the Halifax International Security Forum, and the global conferences of the International Women’s Forum.

At CNN Meserve created the homeland security beat, covering intelligence, law enforcement, cyber, aviation, border and port security. She anchored worldwide coverage of the Yitzhak Rabin assassination and the death of Princess Diana, and was the first to report on the devastating flooding in New Orleans after Hurricane Katrina. She was a key member of the CNN political team during the 1996 and 2000 elections. While at ABC News she covered the State Department and reported from the Middle East, Asia and Europe.