Americans are about to enter the 2021 holiday season without the severe travel restrictions of 2020. As families and friends gather to celebrate, join Washington Post Live on Monday, Nov. 15 at 4:00 p.m. ET as hospitality executives, airline industry leaders and medical experts assess how this holiday travel season is shaping up, how travelers are keeping safe and the overall state of the travel industry.


“Business travel is beginning to rebound… The challenge is of course is that we’re still not seeing many of the major conventions taking place around the country, while those are starting to return the attendance has been very light…. On the business side, I think we’re still probably a couple of years away from a recovery that would put us back to 2019 levels.” (Washington Post Live)
“We find that hotels on average last year were running roughly 40 to 50 percent down to where they were in 2019, and flights even more so in particular, down almost 70 percent a year ago. As we come into this holiday period, especially for leisure travel, we see that hotels have largely recovered to 2019 levels, flights still not quite recovering but the majority of that is due to business travel.” (Washington Post Live)
“We rolled into 2021 where we’ve had more incidents of disruptive passengers than we’ve had in the entire history of aviation. So, flight attendants have been the target of a lot of that anger… We hear from our members through a survey that 61 percent of these incidents include racial, gender and homophobic slurs… This is really a… hostile environment that people are going to work in.” (Washington Post Live)
“Make sure you have all of your documents ready, your tickets, your vaccine card–it depends on where you’re going… some states may require a COVID test, have your ID and all of those things put together. Pack from an empty bag and look at the TSA website for prohibited items… Make sure you’re packing a protein bar… concessions have not come completely back at airports, there’s typically long lines… And plan when you hit the door of the airport, you’re going to have to have that mask on.” (Washington Post Live)
“We continue to promote that DOJ… criminally prosecute very publicly some of the worst bad actors here. Send people to jail… We know it can serve as a great deterrent.” (Washington Post Live)

Brett Keller

Provided by representatives with Brett Keller.

Brett Keller is Chief Executive Officer of Priceline, a subsidiary of Booking Holdings. A veteran executive of Priceline, Brett joined the company in 1999 and served as Chief Operating Officer and Chief Marketing Officer prior to being appointed CEO.

With over 25 years of experience in scaling global e-commerce businesses, Brett has played a central role in growing Priceline’s business and evolving the brand’s product and go-to-market strategies for its diverse set of digital offerings. Prior to joining Priceline, Brett managed Cendant’s online travel businesses as a Director of Online Travel.

Brett holds an MBA from Cornell’s Johnson Graduate School of Management and an undergraduate degree in Japanese from Brigham Young University. He also serves on the board of directors for Broadridge Financial Solutions and is a member of the National Advisory Council for BYU’s Marriott School of Business.

Sara Nelson

Sara Nelson has served as the International President of the Association of Flight Attendants-CWA, AFL-CIO since 2014, representing 50,000 of aviation’s first responders at 17 airlines. She has been a union Flight Attendant since 1996 when she started flying at United Airlines. Sara designed the successful payroll support program that was a historic Worker’s First relief program that kept aviation workers connected to their paychecks, healthcare, and other benefits for 16 months during the COVID pandemic, while banning stock buybacks and dividends across the industry and capping executive compensation for 2 years after the relief period ends. Sara believes Labor should set the agenda every time. The New York Times called her “America’s most powerful flight attendant” for her role in helping to end the 35-day Government Shutdown, InStyle Magazine placed her on their Top 50 Badass Women list, and Fast Company put her on the cover of their Summer 2021 magazine with the headline, “Workers Strike Back.” Sara often says corporations have money and control but workers have power, and the Labor Movement is for all working people. She encourages women everywhere to join unions and run unions. She believes Flight Attendants can play a pivotal role in building worker power with more public contact than almost any other job and connectivity around the world.

Content from Treat

The following content is produced and paid for by a Washington Post Live event sponsor. The Washington Post newsroom is not involved in the production of this content.

(Washington Post Live)

Well On Your Way

As the world returns to travel, everyone aspires to do so safely and responsibly. Enter Treat, a new company at the unique intersection of travel, health and wellness. Treat offers an app that provides access to on-demand virtual care, secure storage of health records, a website loaded with original content & curated retail, as well as in-airport centers with personal health and wellness services. The Treat app is a beautiful and useful tool supporting today’s travel lifestyle while delivering a hard-hitting health care product for a monthly Membership cost. By providing content and planning resources, access to health care and records without appointments or insurance, and on-site personal services, Treat can reduce health-related anxiety and risks when it comes to traveling. We believe democratizing access to care and putting it into the hands of the traveler is the future and will inspire confidence in travel.

Doug Satzman

Douglas Satzman has served as the Chief Executive Officer and as a member of the Board of Directors of XpresSpa Group, Inc (NASDAQ: XSPA) since February 2019. During his tenure, Mr. Satzman has been responsible for the global expansion of XpresSpa, the largest global airport wellness provider, as well as the COVID-19 pivot creating XpresCheck, the largest US airport COVID-19 testing business. Mr. Satzman has also lead the successful 2021 launch of TREAT, a new multi-channel travel health and wellness brand bringing on-demand virtual care, original content, health tools and on-site airport wellness centers to travelers.

Previously, Mr. Satzman was Chief Executive Officer, U.S. of Le Pain Quotidien, a premium organic bakery & full service restaurant chain serving artisanal breads/pastries, organic products & wholesome cuisine in over 90 company-owned restaurants across the U.S. where he developed a long-term growth strategy focused on building organic sales, opening new stores and markets, creating multi-channel growth platforms and leveraging technology. Prior to that, Mr. Satzman spent 14 years at Starbucks Coffee Company where he held roles of increasing responsibility across the U.S. and Europe, culminating in being named Senior Vice-President, EMEA Business Development & Channel Operations. In that role, he led and delivered a high growth strategy across Europe, Russia, the Middle East and Africa as well as for non-company owned retail operations across more than 35 countries.

Moderated by Ruth Umoh

Ruth Umoh is the Editor-in-Chief of The Filament, the definitive news source for DEI leaders in tech. A veteran business journalist, she previously served as Forbes’ Diversity and Inclusion Editor and was a CNBC reporter covering leadership strategy, corporate management, and personal finance prior. She’s a graduate of the University of Maryland and received a master’s degree from Columbia University.